Remote Third-Party Collections Specialist | Earn More

LCS Financial Services Corporation; Idaho Falls (ID); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced collections professionals to join a nationwide team working from home. The role focuses on negotiation, skip-tracing, and compliant recovery efforts across delinquent accounts.

As a Remote Collections Specialist, you will handle inbound and outbound calls, negotiate settlements, and document activities while maintaining high professionalism and regulatory compliance. A distraction-free home office and reliable internet are required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Active listening

Verbal communication

Telephone etiquette

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced collections professionals to join a nationwide team working from home. The role focuses on negotiation, skip-tracing, and compliant recovery efforts across delinquent accounts.

As a Remote Collections Specialist, you will handle inbound and outbound calls, negotiate settlements, and document activities while maintaining high professionalism and regulatory compliance. A distraction-free home office and reliable internet are required.