Remote Third-Party Collections Specialist – Earn More

LCS Financial Services Corporation; Alton (IL); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Performance-based pay

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our growing team. If you excel at negotiation, thrive in a performance-driven environment, and are motivated by results, this role rewards your drive from the comfort of a home office.

As a Collections Specialist, you will manage inbound/outbound calls, negotiate payment plans, and ensure compliance with applicable laws while delivering professional customer interactions and accurate documentation.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Bilingual English/Spanish communication skills.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Regulatory compliance

Bilingual English/Spanish

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our growing team. If you excel at negotiation, thrive in a performance-driven environment, and are motivated by results, this role rewards your drive from the comfort of a home office.

As a Collections Specialist, you will manage inbound/outbound calls, negotiate payment plans, and ensure compliance with applicable laws while delivering professional customer interactions and accurate documentation.