Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Maryland City (MD); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health/Dental/Vision

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking a remote Collections Specialist with at least 2 years of third-party debt collection experience. You will negotiate settlements, manage inbound/outbound calls, and aim to maximize recoveries while complying with laws.

Work remotely from approved states, with a Monday–Friday schedule and performance-based earning opportunities. Strong English, bilingual English/Spanish is a plus, and professional communication is essential.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections' environment.
• Familiarity with skip-tracing tools and collection management systems.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection experience

Negotiation

Active listening

Verbal communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a remote Collections Specialist with at least 2 years of third-party debt collection experience. You will negotiate settlements, manage inbound/outbound calls, and aim to maximize recoveries while complying with laws.

Work remotely from approved states, with a Monday–Friday schedule and performance-based earning opportunities. Strong English, bilingual English/Spanish is a plus, and professional communication is essential.