Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Yorktown (VA); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Performance-based earning potential

Remote work from home

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. If you have a minimum of two years in third-party debt collections, strong negotiation skills, and a bilingual English/Spanish ability, you could excel in this performance-driven role from home.

Responsibilities include negotiating resolutions, maintaining accurate documentation, and ensuring compliance with federal, state, and local laws while working in approved states.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Experience in a high-volume collections environment.
• Bilingual English/Spanish communication skills.
• Familiarity with skip-tracing tools and collection management systems.
• Ability to maintain a professional remote workspace.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' finances.
• Use skip-tracing to locate borrowers and assets.
• Manage account portfolios and prioritize collection activities.
• Work toward individual and departmental performance goals.
• Maintain detailed account documentation.
• Provide professional, respectful customer interactions.
• Ensure compliance with applicable laws, policies, and regulations.

Skills

Negotiation skills

Verbal communication

Active listening

Telephone etiquette

Regulatory compliance knowledge

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. If you have a minimum of two years in third-party debt collections, strong negotiation skills, and a bilingual English/Spanish ability, you could excel in this performance-driven role from home.

Responsibilities include negotiating resolutions, maintaining accurate documentation, and ensuring compliance with federal, state, and local laws while working in approved states.