Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Lake Michigan Beach (MI); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote work

Commission

Monday–Friday schedule

Health insurance

Life insurance & disability

401k

Paid holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage delinquent accounts, negotiate settlements, and work within regulatory guidelines from a home-office setup.

The role emphasizes high-volume, results-driven performance, with opportunities for additional compensation through commissions. A Monday–Friday schedule and comprehensive benefits are provided where applicable.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Meet individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with applicable collection laws, company policies, and regulatory requirements.
• Maintain communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage delinquent accounts, negotiate settlements, and work within regulatory guidelines from a home-office setup.

The role emphasizes high-volume, results-driven performance, with opportunities for additional compensation through commissions. A Monday–Friday schedule and comprehensive benefits are provided where applicable.