Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Tennessee; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. Work from home while negotiating resolutions and maintaining regulatory compliance.

We value negotiation skills, persistence, and the ability to manage accounts independently. This 100% remote role offers performance-based commission, a Monday–Friday schedule, and comprehensive benefits after 30 days.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.
• Maintain communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Account management

Verbal communication

Organizational skills

Independent work

Regulatory compliance

Remote workspace

Availability

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. Work from home while negotiating resolutions and maintaining regulatory compliance.

We value negotiation skills, persistence, and the ability to manage accounts independently. This 100% remote role offers performance-based commission, a Monday–Friday schedule, and comprehensive benefits after 30 days.