Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Charlotte (NC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Commission

Medical, Dental & Vision Insurance

401k

Paid Holidays

DTO

Team-oriented environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. From home, you will manage inbound/outbound calls, negotiate resolutions, and document outcomes with professionalism and compliance.

This role rewards performance with commissions, offers a Monday-Friday schedule, and benefits including health, retirement, and paid holidays. You’ll work in a high-volume, results-driven environment while maintaining confidential discussions in a

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Debt collection experience

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Attention to detail

Independent work

Professionalism

Reliability

Accountability

Debt collection laws

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. From home, you will manage inbound/outbound calls, negotiate resolutions, and document outcomes with professionalism and compliance.

This role rewards performance with commissions, offers a Monday-Friday schedule, and benefits including health, retirement, and paid holidays. You’ll work in a high-volume, results-driven environment while maintaining confidential discussions in a