Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Bastrop (LA); À distance; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work

Commission

Weekday schedule

Medical insurance

Vision insurance

Life insurance

Disability coverage

401k plan

Paid holidays

DTO program

Résumé du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. Manage delinquent accounts, negotiate settlements, and use skip-tracing tools to locate borrowers, all from a home-based setup.

Ideal candidates have 2+ years in third-party collections, strong negotiation and communication skills, and a reliable remote workspace. We offer performance-based pay, weekday hours, and comprehensive benefits.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict-resolution

Active listening

Telephone etiquette

Organizational skills

Independent work

Reliability

Regulatory compliance knowledge

High school diploma

Formation

High school diploma or equivalent

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. Manage delinquent accounts, negotiate settlements, and use skip-tracing tools to locate borrowers, all from a home-based setup.

Ideal candidates have 2+ years in third-party collections, strong negotiation and communication skills, and a reliable remote workspace. We offer performance-based pay, weekday hours, and comprehensive benefits.