Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Carson City (NV); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote Position

Competitive, performance-based earning

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off policy

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists for 100% remote work from anywhere in the United States. You will manage inbound/outbound calls, negotiate payment plans, and apply skip-tracing techniques to recover delinquencies while maintaining compliance and professionalism.

The role emphasizes performance-driven results, high-volume environment experience, and strong negotiation skills in a nationwide team setting.

Qualifications

• Minimum of 2 years of third–party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Familiarity with skip–tracing tools and collection management systems.
• Previous experience consistently meeting or exceeding collection goals.
• Bilingual English/Spanish communication skills.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection experience

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Regulatory compliance knowledge

Negotiation skills

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists for 100% remote work from anywhere in the United States. You will manage inbound/outbound calls, negotiate payment plans, and apply skip-tracing techniques to recover delinquencies while maintaining compliance and professionalism.

The role emphasizes performance-driven results, high-volume environment experience, and strong negotiation skills in a nationwide team setting.