Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Pennsylvania; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote position

Commission

Mon-Fri schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k

Paid holidays

DTO

Team oriented

Job summary

LCS Financial Services Corporation is hiring for a 100% remote Collections Specialist role. You will handle inbound and outbound calls to negotiate resolutions, arrange payment plans, and leverage skip-tracing to locate borrowers. You will maintain compliance with debt collection laws while meeting individual and team goals.

The position emphasizes professional, results-driven performance in a remote setting, with compensation components tied to performance and benefits as described.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation skills

Persuasion

Conflict resolution

Verbal communication

Active listening

Remote work discipline

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring for a 100% remote Collections Specialist role. You will handle inbound and outbound calls to negotiate resolutions, arrange payment plans, and leverage skip-tracing to locate borrowers. You will maintain compliance with debt collection laws while meeting individual and team goals.

The position emphasizes professional, results-driven performance in a remote setting, with compensation components tied to performance and benefits as described.