Remote Third-Party Collections Pro

LCS Financial Services Corporation; Williamstown (NJ); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

100% Remote position

Commission

Monday–Friday schedule

Medical, dental & vision insurance

Life Insurance & Disability

401k retirement plan

Paid holidays

DTO (Discretionary Time Off)

Team-oriented environment

Résumé du poste

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with laws while working from home.

The role offers performance-based compensation, a Monday–Friday schedule, and benefits like health insurance, 401k, and paid holidays. Applicants must reside in approved states.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Active listening

Telephone etiquette

Independent work

Formation

High school diploma

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with laws while working from home.

The role offers performance-based compensation, a Monday–Friday schedule, and benefits like health insurance, 401k, and paid holidays. Applicants must reside in approved states.