Remote Third-Party Collections Pro

LCS Financial Services Corporation; Manchester (NH); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work

Health insurance

401k retirement plan

Paid holidays

Job summary

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, setting up payment plans, and maintaining compliant, detailed records from a home office.

Ideal candidates have at least 2 years of third-party collections experience, excellent communication skills, and familiarity with skip-tracing tools and collection systems. Remote, home-based work with weekday schedules.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional, remote workspace for confidential conversations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial situations.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate account documentation and ensure regulatory compliance.
• Deliver professional, respectful interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Meet or exceed individual and departmental performance goals.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, setting up payment plans, and maintaining compliant, detailed records from a home office.

Ideal candidates have at least 2 years of third-party collections experience, excellent communication skills, and familiarity with skip-tracing tools and collection systems. Remote, home-based work with weekday schedules.