Remote Telehealth Optometric Assistant

Visionworks of America; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking an onsite Telehealth Specialist/Optometric Assistant to guide patients through Telemed remote eye exams and provide exceptional customer care. The role supports the patient journey from check-in through eyewear selection, ensuring a simple, human and bold experience.

The position emphasizes eye health knowledge, preliminary testing, and coordinating between patients, Telemedicine Physicians, and store teams. Onsite presence is required.

Qualifications

• Related customer or patient experience preferred.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

High school diploma or GED

Job description

Visionworks of America is seeking an onsite Telehealth Specialist/Optometric Assistant to guide patients through Telemed remote eye exams and provide exceptional customer care. The role supports the patient journey from check-in through eyewear selection, ensuring a simple, human and bold experience.

The position emphasizes eye health knowledge, preliminary testing, and coordinating between patients, Telemedicine Physicians, and store teams. Onsite presence is required.