Telehealth Optometric Assistant — Remote Eye Exam Support

VisionWorks; Severn (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is hiring a part-time Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the overall Visionworks experience. You’ll support the Telemedicine process, gather patient information, and ensure smooth transitions from doctor to sales floor with a focus on service excellence.

The role emphasizes eye health knowledge, preliminary testing, and collaboration with remote physicians to deliver a simple, human, and bold patient journey in-store.

Qualifications

• Customer or patient service experience preferred but not required.
• Excellent communication and empathy for patients.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Visionworks is hiring a part-time Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the overall Visionworks experience. You’ll support the Telemedicine process, gather patient information, and ensure smooth transitions from doctor to sales floor with a focus on service excellence.

The role emphasizes eye health knowledge, preliminary testing, and collaboration with remote physicians to deliver a simple, human, and bold patient journey in-store.