Telehealth Optometric Assistant — Remote Patient Concierge

Visionworks of America; Indiana; On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Vision Coverage

Paid Time off

401 (k) Savings Plan

Paid Parental Leave

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America seeks an Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) to guide patients through remote eye exams and the in-store journey. You will support telemedicine interactions, manage preliminary testing, and help educate patients about eyewear and care options.

Success requires strong customer service in a healthcare setting, basic record-keeping, and a positive, patient-centered attitude.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Patient care

Education

HS diploma or equivalent

Job description

Visionworks of America seeks an Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) to guide patients through remote eye exams and the in-store journey. You will support telemedicine interactions, manage preliminary testing, and help educate patients about eyewear and care options.

Success requires strong customer service in a healthcare setting, basic record-keeping, and a positive, patient-centered attitude.