Telehealth Vision Assistant for Remote Eye Exams

Visionworks; Charlotte (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an Onsite Telehealth Specialist (TS) / Optometric Assistant (Telehealth) to be the face of patient care during telemedicine eye exams. You will guide patients through the Visionworks experience with a friendly, human, and bold approach.

You will personally assist remote eye exam processes, maintain patient records, and help educate OD and sales staff to meet eye care needs while supporting store operations and patient experience goals.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Education

HS diploma or GED

Job description

Visionworks is seeking an Onsite Telehealth Specialist (TS) / Optometric Assistant (Telehealth) to be the face of patient care during telemedicine eye exams. You will guide patients through the Visionworks experience with a friendly, human, and bold approach.

You will personally assist remote eye exam processes, maintain patient records, and help educate OD and sales staff to meet eye care needs while supporting store operations and patient experience goals.