Remote Telehealth Optometric Assistant

VisionWorks; Odenton (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Time Off

401(k) Savings Plan

Employee Discounts

Job summary

Visionworks is hiring a Part-Time Onsite Telehealth Specialist to guide patients through remote eye exams and healthcare journeys. You will support eye health testing, document patient information, and facilitate seamless transitions from doctors to sales staff in a vibrant store environment.

Ideal candidates bring customer service experience and a friendly, confident demeanor. The role emphasizes accurate records, product education, and helping customers select eyewear and services that meet

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Communication

Empathy

Education

HS diploma or GED

Job description

Visionworks is hiring a Part-Time Onsite Telehealth Specialist to guide patients through remote eye exams and healthcare journeys. You will support eye health testing, document patient information, and facilitate seamless transitions from doctors to sales staff in a vibrant store environment.

Ideal candidates bring customer service experience and a friendly, confident demeanor. The role emphasizes accurate records, product education, and helping customers select eyewear and services that meet