Remote Telecom Voice Project Manager: Cloud UC

Commonwealth of VA Careers; Richmond (VA); On-site; USD 72,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition benefits

Retirement options

Annuity and match

Employee discounts

Well-being resources

Career development

Job summary

VCU Telecommunication Services is seeking an experienced Telecom Voice Project Manager to lead major voice‑service initiatives across the university and health system. You will drive cross‑functional teams, coordinate with vendors, and ensure cloud voice adoption, service enhancements, and seamless transitions.

The role demands strong planning, risk management, and clear communication, with a focus on reliable, user‑centered voice services.

Qualifications

• Significant experience managing complex technology programs, preferably in telecommunications, cloud voice, or contact center modernization.
• Demonstrated ability to lead cross-functional teams and coordinate large-scale technology transitions.
• Proven ability to manage vendor relationships. Well developed written and verbal communications skills with the ability to translate technical concepts into user-friendly language for diverse audiences, including end users, vendors and leadership.
• Established track record of successfully organizing, prioritizing and managing multiple priorities in a fast-paced environment, meeting deadlines consistently and adapting to shifting priorities with minimal supervision.
• Successful history influencing and persuading individuals and/or groups towards common ground solutions. Proven ability to manage program‑level reporting.
• College degree in telecommunications, information technology or a related field; or an equivalent combination of education, training and relevant experience.
• Proven ability to exercise sound judgment, proactively identify, recommend and implement process improvements. Exhibit proficiency in the use of technology to compose professional business email communications, manage inboxes efficiently, schedule and coordinate meetings, create reports, proposals and documentation and build and manage spreadsheets for data tracking and reporting.
• Ability and willingness to work flexible hours based on business needs and to support occasional on-site meetings, customer engagements and/or attend professional development opportunities.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Responsibilities

• The Voice Telecom Project Manager drives enterprise-level initiatives that enhance and modernize the university and health system’s voice communications services.
• This role leads cross-functional teams, coordinates with vendors and campus stakeholders, and ensures successful delivery of initiatives such as cloud voice adoption, service improvements, platform upgrades, contact center enhancements, carrier transitions, and operational readiness.
• The position manages full project lifecycles; requirements gathering, technical scoping, dependency mapping, vendor coordination, testing, deployment, and operational transition.
• The Project Manager focuses on clear planning, effective communication, risk management and ensuring reliable, user-centered voice services.
• The work location is virtual, but requires the employee to live and work in the east coast time zone.

Skills

Complex program management

Cross-functional leadership

Vendor management

Written and verbal communication

Program lifecycle management

Risk management

Time management

Leadership

Education

College degree in telecommunications, information technology or related field

Tools

Avaya PBX systems

SIP

E911 integrations

NICE CCaaS

Five9 CCaaS

Spok

Ascom

Epic

Job description

VCU Telecommunication Services is seeking an experienced Telecom Voice Project Manager to lead major voice‑service initiatives across the university and health system. You will drive cross‑functional teams, coordinate with vendors, and ensure cloud voice adoption, service enhancements, and seamless transitions.

The role demands strong planning, risk management, and clear communication, with a focus on reliable, user‑centered voice services.