VoIP Program Manager: Cloud UC Deployments

Comcast (CC) of Willow Grove; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Comcast Business is seeking a Customer Project Manager to lead VoIP deployments from post-sale through activation. You will coordinate resources, address risk, and ensure alignment of business goals across teams, delivering high-quality outcomes.

Responsibilities include researching VoIP tech, overseeing migration timelines from PBX to cloud, and ensuring interoperability with Microsoft Teams and Webex while maintaining uptime SLAs.

Qualifications

• Bachelor's degree preferred; combination of coursework and experience may be considered.
• 5–7 years of relevant work experience.
• Proven ability to manage VoIP deployments and cross-team projects.

Responsibilities

• Research VoIP technologies and hosted UC platforms, advise on call center integrations.
• Manage resources and licensing for VoIP deployments; control costs.
• Provide status updates on VoIP readiness and milestones for Teams/Webex.
• Create migration timelines from legacy PBX to cloud VoIP.
• Lead projects with vendors and IT teams to ensure interoperability.

Skills

Project management

Vendor management

Stakeholder communication

VoIP technology

Education

Bachelor's Degree

Tools

Microsoft Teams

Webex

SIP trunking

Hosted UC

Job description

Comcast Business is seeking a Customer Project Manager to lead VoIP deployments from post-sale through activation. You will coordinate resources, address risk, and ensure alignment of business goals across teams, delivering high-quality outcomes.

Responsibilities include researching VoIP tech, overseeing migration timelines from PBX to cloud, and ensuring interoperability with Microsoft Teams and Webex while maintaining uptime SLAs.