Telecommunications Voice Project Manager

Agupdate; Richmond, Northern (VA, KY); Hybrid; USD 72,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition benefit

Retirement plan

Tax-deferred annuity

Employee discounts

Well-being resources

Career development

Job summary

VCU Telecommunication Services seeks an experienced Telecom Voice Project Manager to lead major voice-service initiatives and partner with campus stakeholders. You will drive cloud voice adoption, service improvements, platform upgrades, and contact center enhancements, managing full project lifecycles from requirements to deployment.

The role emphasizes clear planning, risk management, and effective communication to deliver reliable, user-centered voice services across the university and health

Qualifications

• Significant experience managing complex technology programs.
• Lead cross-functional teams and coordinate large-scale technology transitions.
• Proven ability to manage vendor relationships.
• Strong written and verbal communications translating technical concepts for diverse audiences.
• College degree in telecommunications, information technology or related field.

Responsibilities

• Lead enterprise-level voice projects and coordinate with vendors and campus stakeholders.
• Manage full project lifecycles: requirements gathering, scoping, dependency mapping, testing, deployment and transition.
• Focus on planning, communication, risk management and reliable user-centered voice services.
• Work location is virtual but must be in the east coast time zone and able to attend occasional on-site engagements.

Skills

Cross-functional leadership

Vendor management

Communication

Project coordination

Risk management

Program reporting

Time management

Technical translation

Education

College degree in telecommunications, information technology or related field

Tools

Avaya PBX

SIP

CCaaS (NICE/Five9)

Job description

Advertising Summary

VCU Telecommunication Services is seeking an experienced Telecom Voice Project Manager to join our team. This position leads major voice-service projects, coordinates complex project efforts, and partners with campus stakeholders to deliver reliable, modern, and high-quality telecommunications services across the university and health system.

Benefits

All full-time University staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, and abundant opportunities for career development and advancement.

Unit

Technology Services MBU

Department

Telecommunications Services

Duties & Responsibilities

The Voice Telecom Project Manager drives enterprise-level initiatives that enhance and modernize the university and health system's voice communications services. This role leads cross-functional teams, coordinates with vendors and campus stakeholders, and ensures successful delivery of initiatives such as cloud voice adoption, service improvements, platform upgrades, contact center enhancements, carrier transitions, and operational readiness. The position manages full project lifecycles; requirements gathering, technical scoping, dependency mapping, vendor coordination, testing, deployment, and operational transition. The Project Manager focuses on clear planning, effective communication, risk management and ensuring reliable, user-centered voice services. The work location is virtual, but requires the employee to live and work in the east coast time zone.

Qualifications

Minimum Qualifications

• Significant experience managing complex technology programs, preferably in telecommunications, cloud voice, or contact center modernization.
• Demonstrated ability to lead cross-functional teams and coordinate large-scale technology transitions.
• Proven ability to manage vendor relationships.
• Well developed written and verbal communications skills with the ability to translate technical concepts into user-friendly language for diverse audiences, including end users, vendors and leadership.
• Established track record of successfully organizing, prioritizing and managing multiple priorities in a fast-paced environment, meeting deadlines consistently and adapting to shifting priorities with minimal supervision.
• Successful history influencing and persuading individuals and/or groups towards common ground solutions.
• Proven ability to manage program-level reporting.
• College degree in telecommunications, information technology or a related field; or an equivalent combination of education, training and relevant experience.
• Proven ability to exercise sound judgment, proactively identify, recommend and implement process improvements.
• Exhibit proficiency in the use of technology to compose professional business email communications, manage inboxes efficiently, schedule and coordinate meetings, create reports, proposals and documentation and build and manage spreadsheets for data tracking and reporting.
• Ability and willingness to work flexible hours based on business needs and to support occasional on-site meetings, customer engagements and/or attend professional development opportunities.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a university and/or hospital environment.
• PMP or related certification.
• Experience with cloud voice architecture and unified communications technologies.
• Knowledge of Avaya PBX systems, SIP, E911 and voice related integrations for healthcare applications (e.g., Spok, Ascom, Epic).
• Experience with CCaaS platforms such as NICE and Five9 or similar.
• Experience creating process documentation and standard operating procedures.

Salary Range

$71,500 - $143,000

Benefits

All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

Yes

Flexible Work Arrangement

Fully Remote

University Job Title

2427B - IT Project Manager Base 2 - 3