Remote Telecom Customer Solutions Specialist

Alorica Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Alorica Inc. Remote Customer Solutions Representative is the first point of contact for wireless and telecom customers. You will answer inbound calls, resolve inquiries, and provide friendly, effective support from a home office.

You will troubleshoot issues with calling, texting, network connectivity, and 5G home internet devices, while maintaining professionalism and empathy. This full-time, work-at-home role requires a high school diploma and reliable internet; punctuality and flexibility to

Qualifications

• Candidates must be at least 18 years old with a high school diploma or equivalent.
• Strong computer literacy and ability to navigate multiple systems.
• Passion for helping people and delivering positive customer experiences.
• Prior customer service or contact center experience preferred, telecom knowledge helpful.
• Excellent communication and active listening skills.
• Punctuality, reliability, and flexibility for evenings, weekends, and holidays.

Responsibilities

• Provide outstanding customer service by handling inbound calls about service plans, billing, and upgrades.
• Own issue resolution with a calm, professional demeanor.
• Troubleshoot mobile devices and networking issues.
• Advocate for customers by listening, showing empathy, and finding solutions.
• De-escalate challenging situations while remaining positive.
• Identify sales opportunities to enhance accounts with additional products or services.
• Collaborate with a supportive call center team.

Skills

Customer service

Active listening

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Telecom systems

Job description

Alorica Inc. Remote Customer Solutions Representative is the first point of contact for wireless and telecom customers. You will answer inbound calls, resolve inquiries, and provide friendly, effective support from a home office.

You will troubleshoot issues with calling, texting, network connectivity, and 5G home internet devices, while maintaining professionalism and empathy. This full-time, work-at-home role requires a high school diploma and reliable internet; punctuality and flexibility to