Remote Healthcare Customer Support Specialist (Temp)

Alorica; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible pay options

401(k) retirement plan

Tuition reimbursement

Employee discounts

Employee assistance program

Open access courses

Paid training

Additional voluntary benefits

Job summary

Alorica is hiring a Customer Service Representative to guide customers through questions while using our healthcare products. You’ll listen to understand issues, explain solutions clearly, stay calm under pressure, and keep information accurate.

This role is remote in the United States, requires a high school diploma, and 6+ months in customer service or sales. You’ll record call details, update records, and help customers access services and benefits.

Qualifications

• 6+ months of customer service or sales experience.
• High school diploma or GED.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Customer service experience

Sales experience

Education

High school diploma or GED

Job description

Alorica is hiring a Customer Service Representative to guide customers through questions while using our healthcare products. You’ll listen to understand issues, explain solutions clearly, stay calm under pressure, and keep information accurate.

This role is remote in the United States, requires a high school diploma, and 6+ months in customer service or sales. You’ll record call details, update records, and help customers access services and benefits.