Remote Customer Service & Sales Specialist

Alorica Inc.; United States; Remote; USD 35,000 - 41,000; Full time

Job summary

Alorica Inc. is hiring for a remote full-time customer service role in the United States. You will guide customers, listen to their needs, and provide clear solutions while logging interactions and maintaining records.

The job emphasizes sales opportunities, product promotion, and delivering fast, accurate service with a positive attitude. Qualifications include a high school diploma or GED and at least 6 months in customer service, with strong computer navigation skills and a solid

Qualifications

• 6+ months of customer service experience
• Strong computer navigation skills
• Solid business and sales knowledge
• Conversational, patient, and confident communication style with a positive attitude
• Ability to build rapport quickly, overcome objections, and effectively influence customers to drive sales

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Engage with potential customers, transforming every call into a meaningful sales opportunity
• Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs
• Promote and sell products by clearly highlighting their features and benefits, driving customer excitement

Skills

Customer service

Communication

Sales

Computer skills

Education

High school diploma or GED

Job description

Alorica Inc. is hiring for a remote full-time customer service role in the United States. You will guide customers, listen to their needs, and provide clear solutions while logging interactions and maintaining records.

The job emphasizes sales opportunities, product promotion, and delivering fast, accurate service with a positive attitude. Qualifications include a high school diploma or GED and at least 6 months in customer service, with strong computer navigation skills and a solid