Remote Healthcare Customer Care Specialist

Fusion Medical Staffing, LLC; Florida; Remoto; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote onboarding and virtual training

Career development programs

Paid time off

401(k) retirement plan

Tuition reimbursement

Employee discounts

Flexible pay options

Descrizione del lavoro

Alorica is seeking a Remote Healthcare Customer Service Representative to assist customers from home. You will listen, resolve issues, and guide users through our product offerings.

The role requires a high school diploma or GED, healthcare background, and 6+ months of customer service or sales experience. Work from a private home workspace with company equipment and a reliable internet connection (15 Mbps down, 5 Mbps up) is required.

Competenze

• High school diploma or GED required.
• Healthcare background required.
• 6+ months of customer service or sales experience preferred.
• Work from home in a private residence.
• Broadband internet with minimum 15 Mbps down and 5 Mbps up.

Mansioni

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Conoscenze

Healthcare experience

Customer service

Sales experience

Formazione

High school diploma or GED

Descrizione del lavoro

Alorica is seeking a Remote Healthcare Customer Service Representative to assist customers from home. You will listen, resolve issues, and guide users through our product offerings.

The role requires a high school diploma or GED, healthcare background, and 6+ months of customer service or sales experience. Work from a private home workspace with company equipment and a reliable internet connection (15 Mbps down, 5 Mbps up) is required.