Remote Customer Support Specialist — Upsell & Resolve

Alorica; United States; Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off (PTO)

401K retirement plan

Paid training

Employee discounts via client programs

Employee assistance program

Job summary

Alorica is hiring for a Work-From-Home Customer Service representative. You will address customers' concerns, provide support, and resolve issues from a private home office within 45 miles of Charleston, WV. The role is full-time with an hourly pay of $16.00 and requires reliable internet and equipment provided by Alorica.

You will handle inquiries, document interactions, and may upsell services while maintaining high-quality customer care and professionalism.

Qualifications

• High school diploma or GED is required.
• Customer service experience is a plus.
• Strong computer navigational skills are expected.
• Familiarity with Microsoft Word and Excel is preferred.
• Excellent oral and written communication skills are essential.
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor is requested.
• Customer oriented approach is essential.

Responsibilities

• Assist customers with issues and concerns during product/service use.
• Document call-related information for auditing and reporting.
• Maintain and update customer information as necessary.
• Upsell current customers on new or enhanced services.

Skills

Customer service

Excellent communication

Listening skills

Professional demeanor

Customer oriented

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Alorica is hiring for a Work-From-Home Customer Service representative. You will address customers' concerns, provide support, and resolve issues from a private home office within 45 miles of Charleston, WV. The role is full-time with an hourly pay of $16.00 and requires reliable internet and equipment provided by Alorica.

You will handle inquiries, document interactions, and may upsell services while maintaining high-quality customer care and professionalism.