Remote Financial Customer Support Specialist

Alorica Inc.; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Alorica Inc. is hiring a customer service representative to guide customers through questions, concerns, or challenges they encounter while using our product or service.

You will listen actively, provide clear solutions, record call details, and update records to ensure accuracy. Previous experience in customer service is preferred, with a bias toward sales.

This is a full-time on-site role in the United States offering opportunities to grow within a large, minority-owned CX provider.

Qualifications

• High school diploma or GED.
• At least 6 months of customer service experience.

Responsibilities

• Guide customers through questions or challenges with the product or service.
• Listen actively to identify root issues and provide clear solutions.
• Record detailed call information for auditing and follow-up.
• Maintain and update customer records for accuracy.
• Identify opportunities to introduce customers to new or enhanced services.
• Provide recommendations that improve the overall customer experience.

Skills

Customer service

Sales

Education

High school diploma / GED

Job description

Alorica Inc. is hiring a customer service representative to guide customers through questions, concerns, or challenges they encounter while using our product or service.

You will listen actively, provide clear solutions, record call details, and update records to ensure accuracy. Previous experience in customer service is preferred, with a bias toward sales.

This is a full-time on-site role in the United States offering opportunities to grow within a large, minority-owned CX provider.