Remote Healthcare Customer Support Specialist

Alorica Inc.; Kansas; Remote; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Company provided equipment

Remote onboarding and virtual training

401(k) retirement plan

Health, dental, and vision coverage

Paid time off

Flexible pay options: daily or weekly

Tuition reimbursement

Employee discounts

Employee assistance program

Zusammenfassung

Alorica Inc. is hiring for a Remote Healthcare Customer Service Representative. The role involves guiding customers, actively listening to resolve issues, and maintaining accurate records from a home office. You should have healthcare experience and 6+ months in customer service or sales.

The position offers full-time hours with company-provided equipment and remote onboarding, along with benefits and growth opportunities.

Qualifikationen

• High school diploma or GED in hand for upload at time of interview for verification.
• Experience in Healthcare background required.
• 6+ months of customer service or sales experience preferred.
• Work at home environment is in a private residence and matches the address listed on file.
• Comfortable working with company-issued equipment such as a webcam if applicable.
• Internet/Broadband with minimum speeds 15 Mbps download and 5 Mbps upload.

Aufgaben

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Kenntnisse

Healthcare experience

Customer service experience

Ausbildung

High school diploma or GED

Jobbeschreibung

Alorica Inc. is hiring for a Remote Healthcare Customer Service Representative. The role involves guiding customers, actively listening to resolve issues, and maintaining accurate records from a home office. You should have healthcare experience and 6+ months in customer service or sales.

The position offers full-time hours with company-provided equipment and remote onboarding, along with benefits and growth opportunities.