Remote Inbound Customer Solutions Specialist

Alorica; Nebraska; À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

Alorica Inc. is seeking a Remote Customer Solutions Representative to handle inbound inquiries about wireless and telecom services. You will provide empathetic support, resolve issues, and identify opportunities to enhance customer accounts.

Responsibilities include troubleshooting, de-escalation, and collaborative teamwork within a call center environment. Strong communication and reliability are essential, with flexible shifts including evenings, weekends, and holidays.

Qualifications

• Must be 18+ years old and have a high school diploma or GED.
• Strong computer literacy and ability to navigate multiple systems.
• Passion for helping people and creating a positive customer experience.

Responsabilités

• Handle inbound calls and assist with service plans, upgrades, and billing.
• Own issue resolution with a professional, patient approach.
• Troubleshoot mobile devices and network issues for customers.

Connaissances

Customer service

Active listening

Multitasking

Problem solving

Technical aptitude

Computer literacy

Formation

High school diploma or GED

Outils

Billing systems

Mobile OS

Description du poste

Alorica Inc. is seeking a Remote Customer Solutions Representative to handle inbound inquiries about wireless and telecom services. You will provide empathetic support, resolve issues, and identify opportunities to enhance customer accounts.

Responsibilities include troubleshooting, de-escalation, and collaborative teamwork within a call center environment. Strong communication and reliability are essential, with flexible shifts including evenings, weekends, and holidays.