Inbound Mobile Sales Specialist | Customer Support & Upsell

Alorica Inc.; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Alorica Inc. in the United States is seeking a Brand Representative to handle inbound customer calls, address questions or concerns about products or services, and offer friendly solutions.

The role emphasizes up-selling, accurate information delivery, and maintaining records in company systems while upholding the brand's high standards. Strong communication and listening skills are essential, as is motivation to help customers and teammates.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Proven sales experience.
• Excellent listening and interpersonal skills.
• Adaptive to change and high motivation to assist customers.

Responsibilities

• Communicate via inbound telephone calls with customers
• Up-sell requirements
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Sales experience

Active listening

Communication skills

Problem solving

Education

High School Diploma or Equivalent

Job description

Alorica Inc. in the United States is seeking a Brand Representative to handle inbound customer calls, address questions or concerns about products or services, and offer friendly solutions.

The role emphasizes up-selling, accurate information delivery, and maintaining records in company systems while upholding the brand's high standards. Strong communication and listening skills are essential, as is motivation to help customers and teammates.