Customer Experience Operations Team Lead

Alorica Inc.; Center (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Alorica Inc. is hiring a Brand Representative to offer customer support by phone, resolving questions and concerns with sound solutions. You will document interactions and stay informed about programs and systems to perform effectively, while up-selling where appropriate.

The role emphasizes excellent listening, communication, and interpersonal skills, with motivation to assist customers and team members in a dynamic environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of telephone-based customer service experience.
• Strong listening and written/oral communication skills.
• Comfort with PC usage and basic record-keeping.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Document and update records in required systems.
• Understand programs, systems and procedures to perform the job.
• Generate fees and up-sell where possible.
• Represent the brand to maintain high standards.

Skills

Customer service

Inbound calls

Active listening

Problem solving

Written communication

Oral communication

Interpersonal skills

PC proficiency

Attention to detail

Multi-tasking

Adaptability

Education

High School Diploma or Equivalent

Job description

Alorica Inc. is hiring a Brand Representative to offer customer support by phone, resolving questions and concerns with sound solutions. You will document interactions and stay informed about programs and systems to perform effectively, while up-selling where appropriate.

The role emphasizes excellent listening, communication, and interpersonal skills, with motivation to assist customers and team members in a dynamic environment.