Remote Technical Writer — IT Docs & Governance

Signature Performance; Billings (MT); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short-Term Disability

Paid Vacation

Paid Holidays

401(k) Program with Employer Match

Job summary

Signature Performance is seeking a ClaimsXM Technical Writer to bridge communications between subject‑matter experts and front‑end users. This remote role supports nationwide locations and requires strong technical writing, documentation design, and governance knowledge.

You will research, write, edit, and maintain policies, SOPs, and procedures, collaborating with developers, data engineers, and operations staff to produce user‑friendly documentation for diverse audiences.

Qualifications

• 3–5 years technical writing and training experience in a fast-paced IT organization.
• Experience working directly with technical and operational team members.
• Must have working knowledge of Microsoft Products including Word, Excel, Visio, PowerPoint.
• Ability to learn new processes, software, hardware and technical concepts quickly.
• Analytical mindset with ability to digest large data sets to build materials.
• Time management to juggle multiple projects and meet deadlines.
• Ability to adapt tone and structure to readers' technical proficiency.
• Familiarity with the 7 C's of Technical Writing.

Responsibilities

• Research and analyze with operational users, technical staff, and clients to gather accurate information.
• Review sources to determine material inclusion.
• Write, edit, format, and design documentation with diagrams and charts for varied audiences.
• Create and maintain IT governance documentation (policies, procedures, SOPs).
• Test and refine content for consistency and understanding; conduct user testing.
• Maintain yearly reviews and updates on all IT governance documents.
• Communicate complex ideas clearly; present and train others as needed.

Skills

Technical writing

Training

Communication

Education

Bachelor's degree in communication, English, or IT related discipline

Tools

JIRA

Confluence

Trizetto

Job description

Signature Performance is seeking a ClaimsXM Technical Writer to bridge communications between subject‑matter experts and front‑end users. This remote role supports nationwide locations and requires strong technical writing, documentation design, and governance knowledge.

You will research, write, edit, and maintain policies, SOPs, and procedures, collaborating with developers, data engineers, and operations staff to produce user‑friendly documentation for diverse audiences.