Remote Technical Writer – IT Governance & Claims Docs

Signature Performance; Phoenix (AZ); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short‑ & Long‑Term Disabilt

Paid Vacation

Paid Holidays

Tuition Assistance

401(k) Employer Match

Job summary

Signature Performance is seeking a ClaimsXM Technical Writer for a remote role open nationwide. You will gather and translate complex IT governance information into user-friendly documentation for end users and stakeholders.

You’ll collaborate with operational staff, developers, and data engineers to design, edit, format, and maintain policies, SOPs, and guidance materials. Strong writing, editing, and presentation skills are essential.

Qualifications

• 3–5 years technical writing and training experience in a fast‑paced IT organization.
• Experience working directly with technical and operational team members.
• Must have working knowledge of Microsoft Products including – Word, Excel, Visio, PowerPoint.
• Ability to learn new processes, software, hardware and technical concepts quickly.
• Analytical mindset – ability to digest large amounts of data and extract relevant information to build materials.
• Time Management – skills to juggle multiple projects while meeting strict publication deadlines.
• Capacity to determine the technical proficiency of the readers and adapt tone, vocabulary, and structure accordingly.
• Knowledge of the 7 C's of Technical Writing.
• Proficiency with documentation software.

Responsibilities

• Research and Analysis – Collaborate with various operational users, technical staff, and clients to gather accurate technical information for the documentation.
• Review details from the various sources to determine what needs to be included in the materials.
• Writing, Editing, Formatting – Design the gathered information together in a logical manner using diagrams, charts, etc. for various audiences to comprehend.
• Create, write, format, and maintain all IT governance documentation including policies, procedures, SOPs, etc.
• Test & Redesign – review the content for consistency, accuracy, and grammar and perform test with subjects for understanding.
• Maintain the yearly review and updates on all IT governance documentation.
• Excellent verbal and written communication skills – ability to convey complicated ideas in a simple manner.
• Public speaking, formal presentation, and training skills.
• Other duties may be assigned.

Skills

Technical writing

Communication

Public speaking

Training

Problem solving

Time management

Adaptability

Documentation software

Education

Bachelor's degree in communication/English/IT

Tools

Word

Excel

Visio

PowerPoint

Job description

Signature Performance is seeking a ClaimsXM Technical Writer for a remote role open nationwide. You will gather and translate complex IT governance information into user-friendly documentation for end users and stakeholders.

You’ll collaborate with operational staff, developers, and data engineers to design, edit, format, and maintain policies, SOPs, and guidance materials. Strong writing, editing, and presentation skills are essential.