Remote Technical Writer: IT Governance & Docs Pro

Signature Performance; Birmingham (AL); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short‑Term Disability

Fully Paid Long‑Term Disability

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance in the United States is seeking a ClaimsXM Technical Writer to bridge communications between subject‑matter experts and front‑end users. This remote role allows nationwide applicants and focuses on creating, editing, and maintaining IT governance documentation, policies, and SOPs.

The ideal candidate has 3–5 years of technical writing experience in IT, strong writing/editing skills, and proficiency with Microsoft Office and documentation tools.

Qualifications

• 3–5 years technical writing and training experience in a fast‑paced IT organization.
• Experience working directly with technical and operational team members.
• Must have working knowledge of Microsoft Products including Word, Excel, Visio, PowerPoint.
• Ability to learn new processes, software, hardware and technical concepts quickly.
• Analytical mindset – ability to digest large amounts of data and extract relevant information to build materials.
• Time Management – skills to juggle multiple projects while meeting strict publication deadlines.
• Capacity to determine the technical proficiency of the readers and adapt tone, vocabulary, and structure accordingly.
• Knowledge of the 7 C's of Technical Writing.
• Proficiency with documentation software.

Responsibilities

• Research and Analysis – Collaborate with various operational users, technical staff, and clients to gather accurate technical information for the documentation.
• Review details from the various sources to determine what needs to be included in the materials.
• Writing, Editing, Formatting – Design the gathered information together in a logical manner using diagrams, charts, etc. for various audiences to comprehend.
• Create, write, format, and maintain all IT governance documentation including policies, procedures, SOPs, etc.
• Test & Redesign – review the content for consistency, accuracy, and grammar and perform test with subjects for understanding.
• Maintain the yearly review and updates on all IT governance documentation.
• Excellent verbal and written communication skills – ability to convey complicated ideas in a simple manner.
• Public speaking, formal presentation, and training skills.
• Other duties may be assigned.

Skills

Technical Writing

Analytical mindset

Time management

Verbal communication

Multitasking

Education

Bachelor's degree in communication, English, or IT related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

JIRA

Confluence

Trizetto

Job description

Signature Performance in the United States is seeking a ClaimsXM Technical Writer to bridge communications between subject‑matter experts and front‑end users. This remote role allows nationwide applicants and focuses on creating, editing, and maintaining IT governance documentation, policies, and SOPs.

The ideal candidate has 3–5 years of technical writing experience in IT, strong writing/editing skills, and proficiency with Microsoft Office and documentation tools.