Remote Technical Writer & Content Strategy Lead (Contract)

ADP, Inc.; United States; À distance; USD 76 000 - 124 000; Temps partiel

Résumé du poste

Decisiv seeks a Contract Technical Writer & Content Strategist to support documentation, UX copy, and in-app guidance for our SRM platform. You’ll audit brand voice, establish content standards, and produce help center articles, microcopy, and in-app messaging across Zendesk, Figma, and Pendo.

You will collaborate with product, design, and engineering while maintaining autonomy over how work is delivered. This 1099 engagement is remote for US-based candidates.

Qualifications

• 5+ years of experience spanning technical writing and content strategy in SaaS or platform environments.
• Hands-on Zendesk experience creating, organizing, and maintaining help center content.
• Experience with Pendo or similar in-app guidance platforms.
• Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
• Ability to deliver end-to-end content strategy from research to execution and measurement.
• Exceptional writing skills across technical, UX, and user-facing contexts.
• Experience working in Figma and contributing to UX copy within design workflows.
• Fluency with AI-assisted writing tools across documentation and UX copy.
• Data literacy with the ability to derive insights from analytics tools.
• Strong independent work capability with proactive communication in a remote environment.
• Commitment to writing quality (including, proudly, the Oxford comma).

Responsabilités

• Write and maintain help center articles in Zendesk for new features.
• Produce release announcements and in-app messaging that translate technical changes into user-friendly language.
• Audit existing brand voice and content; identify gaps and present recommendations.
• Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
• Define and evolve content architecture aligned with user needs and product organization.
• Build a content roadmap tied to the product roadmap and sprint cycles.
• Establish content operations including workflow, tooling, governance, and contribution guidelines.
• Use analytics and search data to measure content performance and drive iteration."],
• CoT_job_summary_shortATitle?
• COMPANY NAME: DecisivKEY POINTS: Content strategy, technical writing, 1099 contractor, remote US
• job_summary_short .2?
• <p>Decisiv seeks a Contract Technical Writer & Content Strategist to support documentation, UX copy, and in‑app guidance for our SRM platform. You’ll audit brand voice, establish content standards, and produce help center articles, microcopy, and in‑app messaging across Zendesk, Figma, and Pendo.</p><p>You will collaborate with product, design, and engineering while maintaining autonomy over how work is delivered. This 1099 engagement is remote for US-based candidates.</p>

Connaissances

Technical writing

Content strategy

UX copy

AI-assisted writing

Data analytics

Remote collaboration

Outils

Zendesk

Pendo

Figma

Analytics tools

Description du poste

Decisiv seeks a Contract Technical Writer & Content Strategist to support documentation, UX copy, and in-app guidance for our SRM platform. You’ll audit brand voice, establish content standards, and produce help center articles, microcopy, and in-app messaging across Zendesk, Figma, and Pendo.

You will collaborate with product, design, and engineering while maintaining autonomy over how work is delivered. This 1099 engagement is remote for US-based candidates.