Technical Writer & Content Strategist

Decisiv; Northern (KY); Hybrid; USD 69,000 - 131,000; Part time

Job summary

Decisiv is seeking a remote, U.S.-based 1099 Contractor for a combined role in content strategy and technical writing focused on the SRM platform. You will audit brand voice, develop standards, and produce help center articles, microcopy, and in-app guidance across Zendesk, Figma, and Pendo.

Collaborating with product, design, and engineering, you’ll ensure content aligns with releases while maintaining autonomy over delivery methods, tooling, and milestones.

Qualifications

• 5+ years of experience across technical writing and content strategy in SaaS or platform environments.
• Hands-on Zendesk experience creating, organizing, and maintaining help center content.
• Experience with Pendo or similar in-app guidance platforms.
• Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
• Ability to deliver end-to-end content strategy from research to execution and measurement.
• Exceptional writing skills across technical, UX, and user-facing contexts.
• Experience working in Figma and contributing to UX copy within design workflows.
• Fluency with AI-assisted writing tools across documentation and UX copy.
• Data literacy with the ability to derive insights from analytics tools.
• Strong independent work capability with proactive communication in a remote environment.

Responsibilities

• Write and maintain help center articles for new features in Zendesk.
• Produce release announcements and in-app messaging translating technical changes into user language.
• Audit existing brand voice and content, identify gaps, and present recommendations.
• Create and manage Pendo in-app guides, tooltips, and walkthroughs.
• Define and evolve content architecture aligned with user needs and product roadmap.
• Build a content roadmap tied to product roadmap and sprint cycles.
• Establish content operations including workflow, governance, and contribution guidelines.

Skills

Technical writing

Content strategy

UX writing

Data analytics

Remote work

Tools

Zendesk

Pendo

Figma

Job description

Contract Technical Writer & Content Strategist #1151

Project-Base | Remote (U.S.-based candidates only)

Hourly Contract (up to 40 hrs/week)

About the Role

Decisiv is seeking a 1099 Content Strategy & Technical Writing Contractor to support documentation, UX copy, and in-app content for our SRM platform. The contractor will audit our brand voice and content landscape, develop content standards and strategy, and produce help center articles, microcopy, and in-app guidance across Zendesk, Figma, and Pendo.

This engagement includes collaborating with product, design, and engineering teams to gather context and align deliverables with product releases, while maintaining full autonomy over how work is completed. Tools you may interface with include Slack, GitHub, Jira, Confluence, Figma, Zendesk, and Pendo.

Scope of Work & Deliverables

Technical Writing (approx. 50%)

• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed.
• Produce release announcements and in-app messaging that translate technical changes into clear, user-ready language.
• Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
• Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
• Create and manage Pendo in-app guides, tooltips, and walkthroughs that complement help center content.
• Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
• Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
• Define and evolve content architecture aligned with user needs and product organization.
• Build a content roadmap tied to the product roadmap and sprint cycles.
• Establish content operations including workflow, tooling, governance, and contribution guidelines.
• Use analytics and search data to measure content performance and drive iteration.

UX Copy (approx. 20%)

• Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma.
• Produce friction-reducing UI copy that minimizes the need for complex support documentation.
• Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user-facing language.

Required Qualifications

• 5+ years of experience spanning technical writing and content strategy in SaaS or platform environments.
• Hands-on Zendesk experience creating, organizing, and maintaining help center content.
• Experience with Pendo or similar in-app guidance platforms.
• Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
• Ability to deliver end-to-end content strategy from research to execution and measurement.
• Exceptional writing skills across technical, UX, and user-facing contexts.
• Experience working in Figma and contributing to UX copy within design workflows.
• Fluency with AI-assisted writing tools across documentation and UX copy.
• Data literacy with the ability to derive insights from analytics tools.
• Strong independent work capability with proactive communication in a remote environment.
• Commitment to writing quality (including, proudly, the Oxford comma).

Nice to Haves

• Experience in industrial SaaS such as asset management, logistics, or fleet services.
• Background in UX writing or content design as a dedicated discipline.
• Experience building or managing content teams or contributor networks.

Engagement Structure

This is a 1099 contractor engagement. The contractor will:

• Deliver work based on milestones, deadlines, and agreed-upon scope.
• Collaborate with Decisiv teams as needed to complete deliverables.
• Use their own equipment, tools, and methods to produce work.

This role is structured as an independent contractor (1099) engagement and is not an offer of employment. Individuals engaged in this role will operate as independent contractors and are responsible for their own taxes, insurance, equipment, and business expenses. Contractors are not eligible for company benefits, do not accrue paid time off, and maintain full control over how and when the contracted work is completed, consistent with agreed-upon deliverables and deadlines.

Due to payroll and compliance requirements, applicants must be legally authorized to work in the United States and currently reside within the U.S.

Decisiv is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.