Contract: Remote SaaS Technical Writer & Content Strategist

Decisiv; Northern (KY); Hybrid; USD 69,000 - 131,000; Part time

Job summary

Decisiv is seeking a remote, U.S.-based 1099 Contractor for a combined role in content strategy and technical writing focused on the SRM platform. You will audit brand voice, develop standards, and produce help center articles, microcopy, and in-app guidance across Zendesk, Figma, and Pendo.

Collaborating with product, design, and engineering, you’ll ensure content aligns with releases while maintaining autonomy over delivery methods, tooling, and milestones.

Qualifications

• 5+ years of experience across technical writing and content strategy in SaaS or platform environments.
• Hands-on Zendesk experience creating, organizing, and maintaining help center content.
• Experience with Pendo or similar in-app guidance platforms.
• Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
• Ability to deliver end-to-end content strategy from research to execution and measurement.
• Exceptional writing skills across technical, UX, and user-facing contexts.
• Experience working in Figma and contributing to UX copy within design workflows.
• Fluency with AI-assisted writing tools across documentation and UX copy.
• Data literacy with the ability to derive insights from analytics tools.
• Strong independent work capability with proactive communication in a remote environment.

Responsibilities

• Write and maintain help center articles for new features in Zendesk.
• Produce release announcements and in-app messaging translating technical changes into user language.
• Audit existing brand voice and content, identify gaps, and present recommendations.
• Create and manage Pendo in-app guides, tooltips, and walkthroughs.
• Define and evolve content architecture aligned with user needs and product roadmap.
• Build a content roadmap tied to product roadmap and sprint cycles.
• Establish content operations including workflow, governance, and contribution guidelines.

Skills

Technical writing

Content strategy

UX writing

Data analytics

Remote work

Tools

Zendesk

Pendo

Figma

Job description

Decisiv is seeking a remote, U.S.-based 1099 Contractor for a combined role in content strategy and technical writing focused on the SRM platform. You will audit brand voice, develop standards, and produce help center articles, microcopy, and in-app guidance across Zendesk, Figma, and Pendo.

Collaborating with product, design, and engineering, you’ll ensure content aligns with releases while maintaining autonomy over delivery methods, tooling, and milestones.