Remote Tech Writer & Content Strategist — Contract

Remote Jobs; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

Remote Jobs is seeking a Contract Technical Writer & Content Strategist to support documentation, UX copy, and in‑app guidance for our SRM platform as a 1099 contractor.

The role blends technical writing, content strategy, and UX writing across Zendesk, Figma, and Pendo, with autonomy and collaboration with product, design, and engineering. You must be US-based; prior SaaS experience and strong writing across technical and user-facing contexts are essential.

Qualifications

• 5+ years of experience spanning technical writing and content strategy in SaaS.
• Hands-on Zendesk experience creating, organizing, and maintaining help center content.
• Experience with Pendo or similar in-app guidance platforms.
• Ability to deliver end-to-end content strategy from research to execution.
• Exceptional writing skills across technical, UX, and user-facing contexts.
• Experience working in Figma and contributing to UX copy within design workflows.
• Fluency with AI-assisted writing tools across documentation and UX copy.
• Comfort with HTML and CSS; JavaScript familiarity is a plus.
• Data literacy with the ability to derive insights from analytics tools.
• Strong independent work capability with proactive communication in a remote environment.
• Commitment to writing quality (including, proudly, the Oxford comma).

Responsibilities

• Write and maintain help center articles for new features in Zendesk.
• Produce release announcements and in-app messaging that translate technical changes into clear, user-ready language.
• Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
• Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
• Create and manage Pendo in-app guides, tooltips, and walkthroughs that complement help center content.
• Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
• Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
• Define and evolve content architecture aligned with user needs and product organization.
• Build a content roadmap tied to the product roadmap and sprint cycles.
• Establish content operations including workflow, tooling, governance, and contribution guidelines.
• Use analytics and search data to measure content performance and drive iteration.
• Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma.
• Produce friction-reducing UI copy that minimizes the need for complex support documentation.
• Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user-facing language.

Skills

Technical writing

Content strategy

SaaS

Brand voice audit

UX writing

Zendesk

Pendo

Figma

HTML/CSS

JavaScript familiarity

Analytics

Remote work

Tools

Zendesk

Pendo

Figma

Slack

GitHub

Jira

Confluence

Job description

Remote Jobs is seeking a Contract Technical Writer & Content Strategist to support documentation, UX copy, and in‑app guidance for our SRM platform as a 1099 contractor.

The role blends technical writing, content strategy, and UX writing across Zendesk, Figma, and Pendo, with autonomy and collaboration with product, design, and engineering. You must be US-based; prior SaaS experience and strong writing across technical and user-facing contexts are essential.