Remote Technical Support Specialist (Tier 1-2)

PSI Services; Augusta (ME); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) / retirement plan

Health insurance

Dental & vision coverage

Paid time off

Employee assistance program

Job summary

PSI Services, via GMetrix, seeks a Technical Support Specialist for remote US work. You will handle customer inquiries by phone, email, and remote sessions, troubleshooting Windows/macOS, and guiding users through product features and content.

You’ll collaborate with multiple teams to improve software and support experiences. Ideal candidates have a high school diploma, 1 year in customer service or tech support, strong communication skills, and the ability to work in a fast-paced, team-driven

Qualifications

• High School Diploma or equivalent required.
• 1 year in Customer Service / Technical Support preferred.
• Able to work in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.
• Reliable high-speed internet and quiet home workspace required.
• Familiarity with Windows and macOS; Adobe CC/Autodesk a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams).
• Spanish or other languages a plus.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• Guide on Security, GPO, Sharing & Permissions and navigation.
• Monitor Cloud statistics to troubleshoot connections.
• Resolve mostly Tier 1 and some Tier 2 issues promptly.
• Educate customers on products and content.
• Train customers on software usage and access to content.
• Assist development with testing new products.
• Monitor trends in customer concerns and report them.
• This position may be subject to a 90-day probation period.

Skills

Customer service

Technical troubleshooting

Verbal & written comms

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows OS

macOS OS

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services, via GMetrix, seeks a Technical Support Specialist for remote US work. You will handle customer inquiries by phone, email, and remote sessions, troubleshooting Windows/macOS, and guiding users through product features and content.

You’ll collaborate with multiple teams to improve software and support experiences. Ideal candidates have a high school diploma, 1 year in customer service or tech support, strong communication skills, and the ability to work in a fast-paced, team-driven