Remote IT Support Technician - Windows/Linux Networking

Motorola Solutions; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales customer support for the MSI Flex CAD solution. You will troubleshoot hardware, software, and network issues across Windows and Linux environments while supporting other MSI products as needed.

The role requires strong customer service, effective communication, and the ability to work independently or in a team. Candidates must be able to pass background checks for CJIS-compliant work and be eligible to work

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for hardware, software, OS, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices (desktops, laptops, mobile devices, peripherals).
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics and basic connectivity issues.
• Create and maintain knowledge base documentation for common issues and resolutions.
• Escalate complex issues to higher-level support teams as needed.
• Ensure issues are fully resolved by following up with users.
• Adhere to ITIL or relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows OS

Linux OS

Troubleshooting

Networking basics

Mobile devices

Customer service

Communication

Time management

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales customer support for the MSI Flex CAD solution. You will troubleshoot hardware, software, and network issues across Windows and Linux environments while supporting other MSI products as needed.

The role requires strong customer service, effective communication, and the ability to work independently or in a team. Candidates must be able to pass background checks for CJIS-compliant work and be eligible to work