Technical Flex Support Pro — Windows/Linux CAD Solutions

100000 Motorola Solutions, Inc.; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Additional benefits

Job summary

Motorola Solutions in the United States is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex CAD solution. You will handle questions, resolve issues across Windows and Linux, and support other MSI products as needed.

You’ll troubleshoot hardware/software, configure devices, create knowledge base articles, and follow ITIL practices while working in a flexible, on-call environment.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to work effectively both independently and within a team environment.
• Ability to manage and prioritize multiple tasks simultaneously.
• Demonstrated commitment to customer service excellence.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Technical support

Windows

Linux

Networking

Troubleshooting

Customer service

Communication

Teamwork

Multitasking

Independent worker

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions in the United States is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex CAD solution. You will handle questions, resolve issues across Windows and Linux, and support other MSI products as needed.

You’ll troubleshoot hardware/software, configure devices, create knowledge base articles, and follow ITIL practices while working in a flexible, on-call environment.