Remote Technical Support Specialist (Windows/Linux)

Motorola Solutions; Wisconsin; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution across Windows and Linux environments. You’ll troubleshoot hardware, software, and network issues, deploy devices, and escalate complex problems to higher-level teams.

The role requires a customer-service mindset and flexibility for shift work, including on-call rotations. Applicants should have 2+ years in technical support, familiarity with ITIL practices, and experience

Qualifications

• High School Diploma or equivalent.
• ~2+ years in Technical Support.

Responsibilities

• Deliver first- and second-level technical support via phone, email, chat, and in person.
• Troubleshoot hardware, software, OS, network issues for the Flex CAD solution.
• Configure, deploy, and maintain end-user devices and peripherals.

Skills

Technical support

Windows

Linux

Networking

Customer service

PowerShell

Python

Cloud platforms

Remote support

Ticketing systems

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution across Windows and Linux environments. You’ll troubleshoot hardware, software, and network issues, deploy devices, and escalate complex problems to higher-level teams.

The role requires a customer-service mindset and flexibility for shift work, including on-call rotations. Applicants should have 2+ years in technical support, familiarity with ITIL practices, and experience