Remote Technical Support Specialist (Windows/Linux)

Motorola Solutions; Illinois; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will handle end-user issues via phone, email, chat, and in-person channels, ensuring high user satisfaction and adherence to ITIL practices.

The role covers device configuration, software installations, and basic network diagnostics, with on-call rotations and potential CJIS security requirements.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., Experience supporting mobile devices (iOS, Android).
• Demonstrated commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (e.g., PowerShell, Python).
• Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud).
• Fluent and experienced with AI‑enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex technical issues to higher‑level support teams or subject matter experts as necessary.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on‑call rotations.

Skills

Windows OS

Linux OS

Networking basics

Customer service

Scripting: PowerShell/Python

Remote support tools

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will handle end-user issues via phone, email, chat, and in-person channels, ensuring high user satisfaction and adherence to ITIL practices.

The role covers device configuration, software installations, and basic network diagnostics, with on-call rotations and potential CJIS security requirements.