Remote Technical Support Technician — Windows/Linux

Motorola Solutions; Florida; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. The role involves handling technical questions, troubleshooting hardware and software, and delivering high-quality service to customers.

Responsibilities include multi-channel support, device configuration, software deployment, and basic network diagnostics, with ITIL practices guiding operations.

Qualifications

• 2+ years of experience in technical support.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience troubleshooting hardware and software.
• Familiarity with networking concepts and mobile device support.
• Commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+).
• Experience with help desk ticketing systems (Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (PowerShell, Python).
• Experience with major cloud platforms (AWS, Azure, Google Cloud).
• Fluent with AI-enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues across hardware, software, OS, networking, and applications.
• Configure, deploy, and maintain end-user devices and peripherals.
• Install, configure, and support various software applications.
• Assist with network diagnostics and resolve basic connectivity issues.
• Escalate complex issues to higher-level support teams when needed.
• Adhere to ITIL or other IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Technical support

Windows

Linux

Networking

Customer service

IT certifications

Remote support

PowerShell

Python

Cloud platforms

AI productivity tools

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. The role involves handling technical questions, troubleshooting hardware and software, and delivering high-quality service to customers.

Responsibilities include multi-channel support, device configuration, software deployment, and basic network diagnostics, with ITIL practices guiding operations.