Remote Technical Support Specialist – Water Filtration
Fortune Brands
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Benefits offered by this job
Job summary
Fortune Brands Innovations is seeking a Technical Customer Service Representative for its Springwell brand. This fully remote role within the United States involves assisting customers with technical questions, troubleshooting water filtration systems, and delivering a confident, helpful experience across phone, chat, and email.
Responsibilities include diagnosis, multi-channel support, and accurate documentation while maintaining professionalism under pressure.
Qualifications
- High School Diploma or GED required.
- 1+ year in customer service, technical support, or similar role.
- Strong verbal communication and active listening skills.
- Empathy, patience, and sound judgment essential.
- Basic computer proficiency and quick learner of new systems.
- Strong problem solving and troubleshooting abilities.
Responsibilities
- Provide technical customer support via phone, chat, and email.
- Diagnose issues, guide troubleshooting steps, and identify solutions.
- Document interactions and resolutions accurately.
- Collaborate with team to handle inquiries across channels.
- Maintain high quality and customer satisfaction.
Skills
Education
Tools
Job description
Fortune Brands Innovations is seeking a Technical Customer Service Representative for its Springwell brand. This fully remote role within the United States involves assisting customers with technical questions, troubleshooting water filtration systems, and delivering a confident, helpful experience across phone, chat, and email.
Responsibilities include diagnosis, multi-channel support, and accurate documentation while maintaining professionalism under pressure.
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