Remote Technical Support Specialist - Water Filtration

Fortune Brands; Indiana (PA); Remote; USD 35,000 - 55,000; Full time

Job summary

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the Springwell brand. This fully remote role supports customers across the United States, handling inbound calls, chats, and emails to diagnose issues and guide customers through troubleshooting water filtration products.

You will navigate multiple systems, document interactions, and strive for high customer satisfaction while expanding product knowledge and technical skills.

Qualifications

• : Requires High School Diploma or GED
• :
• ,
• ],
• job_responsibilities_description':['Technical Customer Support - Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions.','Issue Diagnostics - Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products.','Troubleshooting Guidance - Walk customers through step-by-step troubleshooting and resolution processes using clear, professional communication.','Multi-Channel Support - Participate in a collaborative team rotation supporting customer inquiries through phone, chat, and email channels.','System Navigation - Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns.','Documentation - Accurately record customer interactions, troubleshooting activities, and resolutions to maintain complete service records.','Quality Service Delivery - Meet expectations for q
• CoT_job_summary_short
• COMPANY NAME: Fortune Brands InnovationsKEY POINTS: Remote US, 35k-55k range, technical support, 1+ year exp
• job_summary_short
• <p>Fortune Brands Innovations is hiring a Technical Customer Service Representative for the Springwell brand. This fully remote role serves customers in the United States, handling inbound calls, chats, and emails, diagnosing issues, and guiding users through troubleshooting steps for water filtration products.</p><p>You will work across multiple systems, document interactions, and maintain high customer satisfaction while continuously expanding product knowledge and technical skills.</p>
• contract_type
• fulltime
• location_type
• remote
• remote_scope
• national
• perks
• []
• stated_min
• 35000
• stated_max
• 55000
• stated_absolute
• null
• salary_estimation_cot
• Technical Customer Service Representative in the US: base pay 35k–55k USD with potential bonuses, reflects market norms for remote customer support roles.
• estimated_low
• 35000
• estimated_medium
• 45000
• estimated_high
• 55000
• currency
• USD
• frequency
• yearly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Responsibilities

• Technical Customer Support - Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions.
• Issue Diagnosis - Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products.
• Troubleshooting Guidance - Walk customers through step-by-step troubleshooting and resolution processes using clear, professional communication.
• Multi-Channel Support - Participate in a collaborative team rotation supporting customer inquiries through phone, chat, and email channels.
• System Navigation - Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns.
• Documentation - Accurately record customer interactions, troubleshooting activities, and resolutions to maintain complete service records.
• Quality Service Delivery - Meet expectations for quality, productivity, and customer satisfaction.
• Professionalism Under Pressure - Maintain composure while managing high interaction volumes and complex technical situations.
• Continuous Learning - Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes.

Skills

Strong communication

Active listening

Empathy and patience

Critical thinking

Problem solving

Multitasking

Willingness to learn

Education

High School Diploma or GED

Tools

CRM systems

Job description

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the Springwell brand. This fully remote role supports customers across the United States, handling inbound calls, chats, and emails to diagnose issues and guide customers through troubleshooting water filtration products.

You will navigate multiple systems, document interactions, and strive for high customer satisfaction while expanding product knowledge and technical skills.