Remote Technical Support Specialist - Water Filtration

Fortune Brands; Wisconsin; Remote; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health plans

401(k) with company contribution

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the Springwell brand. This role handles inbound phone, chat, and email inquiries, diagnosing issues and guiding customers through troubleshooting to deliver a confident, helpful experience.

You'll work remotely within the United States, during 8:00 AM–5:00 PM ET or 9:00 AM–6:00 PM ET shifts, with occasional schedule flexibility and opportunities for bonuses.

Qualifications

• High School Diploma or GED.
• 1+ year in customer service or technical support.
• Strong verbal communication and active listening.
• Empathy, patience and sound judgment.
• Basic computer proficiency and quick system learning.
• Ability to troubleshoot and multitask accurately.

Responsibilities

• Technical Customer Support: assist with questions and troubleshooting via inbound channels.
• Issue Diagnosis: identify root causes and evaluate solutions.
• Troubleshooting Guidance: step-by-step assistance with clear communication.
• Multi-Channel Support: collaborate across phone, chat, and email.
• System Navigation: use multiple tools to research and resolve issues.
• Documentation: accurately record interactions and resolutions.
• Quality Service Delivery: meet quality, productivity, and satisfaction goals.
• Continuous Learning: expand product knowledge and troubleshooting skills.

Skills

Technical support

Troubleshooting

Multi-channel support

Documentation

Communication skills

Empathy

Education

High School Diploma or GED

Tools

CRM systems

Knowledge bases

Job description

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the Springwell brand. This role handles inbound phone, chat, and email inquiries, diagnosing issues and guiding customers through troubleshooting to deliver a confident, helpful experience.

You'll work remotely within the United States, during 8:00 AM–5:00 PM ET or 9:00 AM–6:00 PM ET shifts, with occasional schedule flexibility and opportunities for bonuses.