Remote Technical Support Specialist - Water Filtration

Moen; United States; Remote; USD 37,000 - 45,000; Full time

Job summary

Fortune Brands Innovations is seeking a Remote Technical Customer Service Representative for its Springwell brand to assist customers with product questions, troubleshoot issues, and guide them through water filtration solutions. You will communicate clearly across phone, chat, and email while diagnosing root causes and delivering confident service.

The role requires strong communication, technical aptitude, and the ability to manage multiple systems.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to demonstrate empathy, patience, and sound judgment.
• Basic computer proficiency and comfort learning new systems.
• Strong critical thinking and problem-solving abilities with an aptitude for troubleshooting.
• Ability to multitask while maintaining accuracy.

Responsibilities

• Technical Customer Support for water filtration systems via phone, chat, and email.
• Diagnose problems, provide troubleshooting steps, and guide customers to solutions.
• Document interactions and troubleshooting activities to maintain service records.
• Collaborate across systems and teams to ensure accurate customer guidance.
• Maintain professionalism and quality service during high-volume periods.

Skills

Verbal communication

Active listening

Empathy

Problem-solving

Multitasking

Willingness to learn

Education

High School Diploma or GED

Job description

Fortune Brands Innovations is seeking a Remote Technical Customer Service Representative for its Springwell brand to assist customers with product questions, troubleshoot issues, and guide them through water filtration solutions. You will communicate clearly across phone, chat, and email while diagnosing root causes and delivering confident service.

The role requires strong communication, technical aptitude, and the ability to manage multiple systems.