Remote Technical Support Specialist - SQL & Systems Expert

Relativity; New Orleans (LA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in New Orleans for hybrid/remote work. The role involves diagnosing and solving complex software and networked issues, with frequent customer contact via phone and email and ticket management in Salesforce.

Requires in-depth product, SQL, network, and server knowledge, plus strong customer service skills. Eligible candidates must obtain Public Trust clearance for RelativityOne Government contracts. Travel up to 10% may be needed.

Qualifications

• Customer support experience.
• Experience with SQL and Windows platforms.
• Strong communication and problem-solving skills.
• Ability to manage multiple tickets and stakeholders.

Responsibilities

• Respond to client questions via phone and email daily.
• Diagnose, troubleshoot, repair, and debug software and networked systems.
• Maintain tickets in Salesforce and ensure SLA compliance.
• Collaborate with senior team members to resolve incidents.

Skills

Customer support

SQL

Windows

Troubleshooting

Communication

Multi-tasking

Job description

Relativity is seeking a Technical Support Specialist in New Orleans for hybrid/remote work. The role involves diagnosing and solving complex software and networked issues, with frequent customer contact via phone and email and ticket management in Salesforce.

Requires in-depth product, SQL, network, and server knowledge, plus strong customer service skills. Eligible candidates must obtain Public Trust clearance for RelativityOne Government contracts. Travel up to 10% may be needed.