Remote Technical Support Specialist—SQL & Client Solutions

Relativity; Washington (District of Columbia); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-aligned technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair software and networked systems, with daily ticketing in Salesforce and SLA-focused communication.

The role requires SQL and Windows experience, a 9-hour CST shift, and eligibility for a Public Trust clearance. Hybrid/Remote work, US citizenship ownership, and potential travel are noted.

Qualifications

• Experience providing customer support to both technical and non-technical customers.
• Strong written and verbal communication via phone and email.
• Ability to troubleshoot complex issues.
• Familiarity with SQL to run basic queries.
• Willingness to travel up to 10%.

Responsibilities

• Respond to client questions and problems on a daily basis.
• Create, resolve, and maintain tickets in Salesforce.
• Develop product knowledge and share it with customers.
• Escalate incidents to senior team members as needed.
• Maintain accurate records and meet service level agreements.

Skills

Customer support

Client-focused

Phone & email

Troubleshooting

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide product-aligned technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair software and networked systems, with daily ticketing in Salesforce and SLA-focused communication.

The role requires SQL and Windows experience, a 9-hour CST shift, and eligibility for a Public Trust clearance. Hybrid/Remote work, US citizenship ownership, and potential travel are noted.