Remote Technical Support Specialist (SQL & Networking)

Relativity; Manchester (NH); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in the United States (Manchester, NH area) for a hybrid/remote role. You will diagnose, troubleshoot, and repair complex software and networked systems, handling tickets in Salesforce and engaging with customers by phone and email.

Candidates must be eligible for a Public Trust clearance and reside in the U.S., with flexibility for a 9-hour CST work day. The role emphasizes SQL proficiency, strong customer service, and collaboration with

Qualifications

• Experience providing customer support and handling client inquiries.
• Ability to understand expectations and communicate effectively.
• Experience interacting with clients via phone and email.
• Strong troubleshooting skills for complex issues.
• SQL and Windows platform experience.
• Willingness to travel 10%.

Responsibilities

• Create, resolve, and maintain support tickets in Salesforce.
• Follow procedures to categorize, escalate, and resolve issues.
• Monitor open tickets and update customers in a timely manner.
• Provide responsive support during scheduled shifts and on-call as needed.
• Record time and complete daily tasks and projects.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Travel

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist in the United States (Manchester, NH area) for a hybrid/remote role. You will diagnose, troubleshoot, and repair complex software and networked systems, handling tickets in Salesforce and engaging with customers by phone and email.

Candidates must be eligible for a Public Trust clearance and reside in the U.S., with flexibility for a 9-hour CST work day. The role emphasizes SQL proficiency, strong customer service, and collaboration with